ORDER AND DELIVERY
V. at The City sells unique, handmade products. We do not apply standard delivery times, however please note that V. at The City strives to send your order within 48 hours (except the carpets, where the standard delivery time is 7 work days). You will receive a confirmation email when your order is shipped. V. at The City is not responsible for damage or loss during or after transport delivery.
SHIPPING
To the following countries we offer free shipping: The Netherlands, Belgium, Luxemburg, Denmark, Sweden, Germany, France, Ierland, UK, Italy, Liechtenstein, Monaco, Austria, Poland, Portugal, Spain, Czech Republic.
Discounted shipping (15EUR) to: Bosnie, Bugaria, Estonia, Finland, Greece, Hungary, Croatia, Latvia, Lithuania, Romania, Servia, Slovenia, Slovakia.
Discounted shipping (20EUR) to: Norway, Switzerland, US, Australia and all other countries not listed above.
PRICES AND PAYMENT
The prices are in EUR currency, including 21 % VAT and excluding shipping costs (if applies). You can pay your order by PayPal, Ideal, Credit Card, Belfinus Direct Net, KBC/CBC PAYMENT BUTTON or BANCONTACT / MISTER CASH.
COMPLAINTS
Do you have any complaints or questions or comments , please contact V. at The City by sending an email to info@vatthecity.com
RETURN POLICY
In case you are not satisfied with the product, within 30 working days you can return your order. Returning your order is at your own expense. Please contact us first via info@vatthecity.com in case you would like to send back your order.
The return address is as follows:
Pakkettenfabriek
In attention to:. V. at The City
Conservenweg 116,
2371DT Roelofarendsveen
Your name and address must also clearly stated on the envelope.
The items will only be taken back if the following conditions are met:
Articles must be purchased at V. at The City. Articles must be undamaged and unwashed. Articles must be attached to the original article card.
Keep the track and trace code of your package. We advise you to send the package by registered post.
Unfortunately V. at The City cannot take responsibility for lost packages.